Yes. RED’s customer service department has robust procedures in place to ensure all our customers are treated fairly and in an efficient manner.
Any customer concerns received by the customer service team are acknowledged in writing within seven days, with a communication sent to the customer requesting ten working days to investigate and formally respond. Any requests to withdraw from the course must be sent in writing to customer service within the standard cooling-off period, which is stated on the course agreement.
For example, if you write to us to withdraw from the course within seven days of enrolment you will be given a full refund. All initial concerns must be put in writing to our customer service team. The postal address is, The Brighton Forum, 95 Ditchling Road, Brighton, East Sussex, BN1 4ST.
For an important notification, such as cancellation of a contract, it is always advisable to send the request by recorded delivery.
Customer service can also be contacted by phone on 0845 340 2090 or by email, customer.services@go-red.co.uk